Banking frequently asked questions

New to online banking? Once you've registered for online banking, we'll send you an SMS with a temporary password, which can be used in both Internet Banking and our app. We’ll ask you to change your password on first entry.

Once you've reset your password, it can be used to log into both Internet Banking and our app.

Mobile App

1. Open our app.
2. Enter your User ID and temporary password and tap Login.
3. Re-enter your temporary password, along with your own password.
4. Tap Save.

Internet Banking

1. Head to heartlandbank.com.au and select Log in.
2. Enter your User ID and temporary password and select Login.
3. Re-enter your temporary password, along with your own password.
4. Select Reset.

For help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

Our app can be downloaded from either the Apple App Store or Google Play.

1. Head to the Apple App Store or Google Play.
2. Search for the Heartland Bank Australia app.
3. Download our app and install.

For help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

Your User ID is your customer number. If you can’t remember this, don’t worry – just call our team on 1300 221 479 Monday to Friday, between 8.30am – 4.30pm EST/EDT and we can retrieve it for you.

Head to the login page for either the Mobile App or Internet Banking, click on Forgot password and follow the instructions.

If you'd prefer to speak to someone, please call our team on 1300 221 479, Monday to Friday, between 8.30am - 4.30pm EST/EDT and we will guide you through the process.

Keeping your password secure should be a top priority. That's why we recommend keeping your password safe and updating it from time-to-time.

To protect your security, we'll send a verification code to your registered mobile. Have your phone handy before making the change.

Mobile App

1. Navigate to Settings from the main menu and tap Password.
2. Enter your current password.
3. Enter your new password.
4. Tap Save.

Internet Banking

1. Navigate to Manage and select Password.
2. Enter your current password.
3. Enter your new password.
4. Select Save.

For help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm.

Your passcode will be four digits and it makes it easier for you to log in to our app.

1. Navigate to Settings from the main menu and tap Passcode.
2. Switch on the Enable passcode widget.
3. Enter your passcode.
4. Tap Save.

Don't choose a passcode that can be easily guessed (e.g. your birthday or the same four digits or consecutive numbers) as you may be liable for unauthorised transactions.

For help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

If your device allows it, enabling Face ID or Touch ID makes it easier for you to log in to our app.

1. Navigate to Settings from the main menu.
2. Depending on your device settings, switch on the Face ID or Touch ID widget.
3. Read and accept the terms.

Only your fingerprint or face should be saved on your device, otherwise you may be liable for unauthorised transactions.

For help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

Your BSB is 704-165. Your account number is nine digits long and can be viewed in the Mobile App or Internet Banking.

Please note the BSB is registered to Indue Limited, our payment processor.

If you need help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

You can update your home, postal and email address details through either the Mobile App or Internet Banking.

To ensure it's you making the change, we'll send a secure code to your registered mobile number, so ensure you have your mobile handy.

Mobile App

1. Log into our app.
2. Navigate to Profile from the main menu.
3. Turn on the Edit widget and update your residential, postal and email addresses.
4. Select Save.

Internet Banking

1. Log into Internet Banking.
2. Navigate to Manage from the main menu and select Profile.
3. Select Edit and update your residential, postal and email addresses.
4. Select Save.

If you need help, or if you’d like to update your registered mobile number, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

Your bank statements are available in Internet Banking.

1. Log into Internet Banking.
2. Navigate to the main menu Accounts and selecting Mailbox.
3. Select the communication type Statement.
4. Your statements available for viewing online will appear in a list.

For help on retrieving your statements, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

From time to time, we'll send you notices relating to your accounts. These are available in Internet Banking.

1. Log into Internet Banking.
2. Navigate to the main menu Accounts and selecting Mailbox.
3. Select the communication type Notices.
4. Your notices available for viewing online will appear.

For help on retrieving your notices, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

To make it easier for you to lodge your tax return we notify the ATO of any interest earned by 31 October each year.

You can also view interest earned in the last financial year from the Mobile App or Internet Banking.

Hearland Bank Mobile App

1. Log into our app.
2. Navigate to your account and select Details.
3. The interest earned (or paid, for loan accounts) will be displayed.

Internet Banking

1. Log into Internet Banking.
2. Navigate to your account and select Details.
3. The interest earned (or paid, for loan accounts) will be displayed.

This information is also available within your statements that are available from within Internet Banking.

For help on retrieving interest earned (or paid), call us on 1300 221 479 Monday to Friday between 8.30am - 4.30pm EST/EDT.

We won't be accepting cash or cheque deposits from 2 November 2024. You can deposit funds into your account using BSB 704165 and your account number.

The start date of your Term Deposit will be the date when we first receive funds into the account.

A Term Deposit can be funded by transferring the investment amount into your Term Deposit account BSB and account number or via BPAY.

The BSB number is 704-165 and is registered to Indue Limited, our payment processor.

The BPAY biller code is 274795 and the customer reference number will be your Term Deposit account number.

Once you deposit funds into your Term Deposit equivalent to the amount applied for, your Term Deposit becomes fully funded.

You have seven calendar days from when your Term Deposit is opened to fully fund the Term Deposit. Banks have payment limits that restrict the amount of money you can transfer each day. If you need to transfer large amounts of money, it's usually possible to temporarily increase this limit. Please contact your bank to discuss your options.

If your Term Deposit is not fully funded within seven calendar days, your account will be closed, and no interest will be paid by us on any monies received during this period.

If you'd still like to go ahead with the Term Deposit, call us on 1300 221 479 Monday to Friday between 8.30am - 4.30pm EST/EDT to arrange for a new account to be opened (we can transfer any money already received into your new Term Deposit account).

We'll start paying interest on your Term Deposit from when we first receive money deposited into your Term Deposit account.

We will only pay interest on the money deposited into your Term Deposit.

Once your Term Deposit has been fully funded, any money received above the original investment amount applied for will not receive interest.

You'll earn interest on your Term Deposit account based on your daily closing balance (excluding the maturity date or date of early withdrawal).

The interest earned each day is equal to the daily closing balance multiplied by the annual percentage rate applied to your Term Deposit when we opened it, divided by the number of days in the year (365 days, or 366 days if the Term Deposit is held during a leap year).

Where your Term Deposit starts in a non-leap year and matures in a leap year (or vice-versa), the daily interest earned is calculated based on 365 days for the portion of the Term Deposit held within the non-leap year, and 366 days for the portion of the Term Deposit held within the leap year.

You can update the maturity instructions associated with your Term Deposit at any time, up until the day before the Term Deposit matures using the Mobile App, or Internet Banking.

The maturity options include:

• rolling over both the principal and interest amount
• rolling over the principal amount and paying the interest to your account, or
• payout both the principal and interest.

Mobile App

1. Log into our app.
2. Navigate to your Term Deposit and select Maturity.
3. Nominate your preferred Maturity option and edit the Nominated account.
4. Tap Continue.

Internet Banking

1. Log into Internet Banking.
2. Navigate to your Term Deposit and select Update maturity instruction.
3. Nominate your preferred Maturity option and edit the Nominated account.
4. Select Save.

For help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

No, any money paid to your Term Deposit account during its term will not earn interest.

If you'd like to top up your Term Deposit when it matures, you can request to do so by contacting us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT. Requests must be received within seven calendar days after your Term Deposit matures.

If you've got extra money to invest, you can always open a new Term Deposit via Internet Banking or our app. Minimum investment amount of $25,000 applies to new customers, otherwise the minimum is $5,000.

Yes. If you'd like to partially redeem your Term Deposit when it matures, you can request to do so by contacting us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

So that we can process your request in time, requests must be received by us at least two business days before your Term Deposit matures.

If we're paying the money to an account held at another financial institution, we’ll require your request in writing, so please allow enough time for us to receive your written instructions.

Yes, you can. For Term Deposits opened after 1 July 2021, or reinvested after 31 July 2021, we require written instructions by you with a minimum 31-day notice period.

If your request is received less than 31 days prior to the maturity date of your Term Deposit, we’ll close your account and transfer your funds on the maturity date.

Where the Term Deposit is redeemed early, a reduction will be applied to the amount of interest earned determined by the percentage of the term elapsed, as set out in the table below. An early break administration fee will also apply.

Please contact us on 1300 221 479 if you're suffering financial hardship as we may allow withdrawal of funds on shorter notice.

To find out more about how the interest adjustment is calculated, see our General Terms.

There are no ongoing fees on our Term Deposit account.

If you wish to break your Term Deposit before its maturity date, an interest reduction and early redemption administration fee will apply.

You can find out more by referring to our Fees and Charges Schedule.

To find out more about early access to your Term Deposit refer to Can I break my Term Deposit early?

We can arrange a Visa Debit card for you, free of charge. To get this underway, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

Please allow up to ten business days for your card to be delivered.

If you have a Visa debit card, you'll be issued a new Heartland Bank Visa debit card in the coming months. Continue to use your current card until then.

Received your card in the mail? Before using your card, you'll need to activate it. You can do this by setting a PIN from within Internet Banking or our app.

Make sure you choose a PIN that's hard to guess. Don't use your birthday or simple combinations like 1111 or 4321, otherwise you could be held responsible if someone uses your card to make fraudulent transactions.

Mobile App

1. Log into our app.
2. Navigate to Cards from the main menu.
3. Tap Activate and enter your PIN.
4. Tap Set PIN.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the menu option Manage and select Cards.
3. Select Activate and enter your PIN.
4. Select Set PIN.

If you need help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

You can use your Visa Debit card online, overseas, over the phone, and in store.

Paying is fast and easy. For in-store purchases, 'tap and go' for transactions under $100 or press 'Credit' and enter your PIN for transactions over $100.

Your purchase limit is up to the available funds in your account.

Yes, you can withdraw up to $2,000 of your available funds in cash daily from over 2.2 million ATMs in Australia and worldwide. Plus, you can make withdrawals from Woolworths group stores.

Just press 'Credit' when you withdraw.

You can reset your PIN in the Mobile App or in Internet Banking.

Mobile App

1. Log into our app.
2. Navigate to Cards from the main menu.
3. Tap PIN and enter a new PIN.
4. Tap Reset PIN.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the menu option Manage and select Cards.
3. Select PIN and enter a new PIN.
4. Select Reset PIN.

If you need help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

If you've lost your Visa Debit card or are worried that it may have been compromised, log into Internet Banking or our mobile app and report it as lost or stolen.

We'll send you a replacement card in the mail to your home address. Replacement cards should arrive within 7 - 10 business days.

Mobile App

1. Log into our app.
2. Navigate to Cards from the main menu.
3. Tap Replace and tell us the reason for the replacement.
4. Tap Continue.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the menu option Manage and select Cards.
3. Select Replace and tell us the reason for the replacement.
4. Select Continue.

If you need help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT. Alternatively, to report your card lost or stolen after hours, call us on 1800 621 199.

You can temporarily block your Visa Debit card through the Mobile App or Internet Banking.

When you block your card, you will not be able to use it until you unblock it. Any recurring payments set up using this card will not be made while the card is blocked. You can unblock your card at any time via our app or using Internet Banking.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the menu option Manage and select Cards.
3. Select Block.

Mobile App

1. Log into our app.
2. Navigate to Cards from the main menu.
3. Tap Block.

If you need help, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT. Alternatively, to report your card lost or stolen after hours, call us on 1800 621 199.

You can make transfers between your accounts from the Mobile App or Internet Banking.

Mobile App

1. Log into our app.
2. Tap the Pay button from either within the Account summary or the Transaction screen.
3. Tap Transfer.
4. Nominate the From and To accounts, enter the amount you're wanting to transfer, and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
5. Tap Continue.
6. Review the payment details and tap Transfer.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the Pay tab and select Transfer.
3. Nominate the From and To accounts, enter the amount you're wanting to transfer, and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
4. Select Continue.
5. Review the payment details and select Transfer.

If you need assistance with making a transfer, call us on 1300 221 479 Monday to Friday, between 8.30am - 4.30pm EST/EDT.

You can make a payment to someone else from the Mobile App or Internet Banking. To ensure it's you making the payment, we'll send a secure code to your registered mobile number, so have your mobile handy.

Mobile App

1. Log into our app.
2. Tap the Pay button from either within the Account summary or the Transaction screen.
3. Tap Pay anyone.
4. Nominate the From account.
5. Nominate the To account, by either entering the account details of a new contact, or selecting a saved contact.
6. Enter the amount you're wanting to pay and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
7. Tap Continue.
8. Review the payment details and tap Pay.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the Pay tab from the main menu and select Pay anyone.
3. Nominate the From account.
4. Nominate the To account, by either entering the account details of a new contact, or selecting a saved contact.
5. Enter the amount you're wanting to pay and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
6. Select Continue.
7. Review the payment details and select Pay.

You'll need to ensure the BSB and account number are correct as we use this information to process your transaction. If these details are incorrect, the payment may go to the wrong account and you may not get your money back.

Payments made before 3.30pm EST/EDT Monday – Friday are generally received within one – two business days.

Just remember, a daily transfer limit of $5,000 applies to Pay anyone transfers. If you'd like to change this, see Can I change my daily transfer limit?

If you need assistance with making a payment, call us on 1300 221 479 Monday to Friday, between 8.30am – 4.30pm EST/EDT.

You can make a bill payment from the Mobile App or Internet Banking.

To ensure it's you making the payment, we'll send a secure code to your registered mobile number, so have your mobile handy.

Mobile App

1. Log into our app.
2. Tap the Pay button from either within the Account summary or the Transaction screen.
3. Tap BPAY.
4. Nominate the From account.
5. Nominate the To account, by either entering the biller details of a new contact, or selecting a saved contact.
6. Enter the amount you're wanting to pay and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
7. Tap Continue.
8. Review the payment details and tap Pay.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the Pay tab from the main menu and select BPAY.
3. Nominate the From account.
4. Nominate the To account, by either entering the biller details of a new contact, or selecting a saved contact.
5. Enter the amount you're wanting to pay and let us know if the payment is to be sent now, at a later date, or on a recurring frequency.
6. Select Continue.
7. Review the payment details and select Pay.

You'll need to ensure the biller details are correct as we use this information to process your transaction. If these details are incorrect, the payment may go to the wrong biller and you may not get your money back.

Payments made before 3.30pm EST/EDT Monday – Friday are generally received within one – two business days.

The outward daily payment limit via BPAY is $100,000, however the biller may impose their own limits.

If you need assistance with making a payment, call us on 1300 221 479 Monday to Friday, between 8.30am – 4.30pm EST/EDT.

To help keep your money safe, we've set a daily Pay anyone transfer limit of $5,000. All payments made from your accounts held with us using the Pay anyone payment option will be counted towards this daily limit.

Feel that this is not enough? You can increase this to $10,000 or $20,000, or remove the limit altogether. You can also reduce this limit to $2,000.

Mobile App

1. Log into our app.
2. Navigate to the Settings tab from the main menu.
3. Tap Payment limit.
4. Select your preferred daily payment limit.
5. Tap Continue.
6. Select Generate security code and we'll send a code via SMS. Enter this code and select Continue.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the Manage tab from the main menu and select Payment limit.
3. Select your preferred daily payment limit.
4. Select Continue.
5. Select Generate Security code and we'll send a code via SMS. Enter this code and select Continue.

Just remember, increasing your daily payment limit can increase your liability for unauthorised transactions.

For help, call us on 1300 221 479 Monday to Friday, between 8.30am – 4.30pm EST/EDT.

We’ve made this decision because of the low take up of service.

You can deposit funds into your account from another Australian Bank account using BSB 704165 and your account number. Depending on the options provided by the source banking provider, this can be done from their internet banking, mobile app, or a branch.

Australia Post won’t accept deposits from 2 November 2024. If a deposit is made the funds won’t be deposited into your account and we won’t be able to help you retrieve them.

The number of customers using cheques has reduced significantly, so we made the decision to discontinue this service.

No. However, any cheques made before 20 November 2023 will be honoured when they're presented on your account before 20 February 2025.

Sign into Internet Banking or download our app to easily make fee-free payments to an account held at another Australian Bank using a BSB and account number, or to a registered biller using BPAY.

For help signing in for the first time refer to How do I log into Internet Banking or the Mobile App for the first time? Call us on 1300 221 479 if you’d like to register for Internet Banking.

To set up payments refer to Making payments between accounts and to other people.

You can also use your Visa Debit card to make fee-free payments online, over the phone or in person. Refer to How do I use my Visa Debit card?

Before we cancel your cheque book, make sure any cheques you've written have been presented on your account. Otherwise, they'll be dishonoured, and you may incur a dishonour fee. If you're paying a bill, and we dishonour your cheque, your service provider may also charge a late payment fee.

To protect yourself against theft or fraudulent cheques being written, destroy any remaining cheques.

Cheques presented on or after 20 February 2025 will be dishonoured and you'll be changed a dishonour fee. If you're paying a bill, you may also incur late payment fees.

Prepare a list of all your regular payments. If you don't know them, find them in your online transaction history or past statements. You can also contact your previous bank for a list of payments from the last 13 months.

It's easy to add your regular BPAY and Pay anyone payments to your account using our app or Internet Banking. To find out how, refer to How do I make payments to someone else? Remember to cancel your old payment instructions.

For direct debit or credit arrangements, contact each company on your contact list and let them know you've changed banks.

Yes, we can help you switch your regular direct debit payments to your new Heartland Bank account.

It can take some time for us to move the payments to us. Some payment recipients won't update payments until the next billing cycle. To avoid a payment failing or late fees, you should keep enough funds in your previous account to cover any payments until you're sure the switch has occurred.

The list of payments provided by your previous bank may not include one-off or regular payments, or include cancelled payment arrangements.

If you'd like us to help you switch payments complete the Payment Switching form, return it to us and we'll get a list of regular payments and help you switch your direct debit or credit arrangements.

We can help you switch:

• direct debit and credit arrangements.

Unfortunately, we can't help you switch:

• regular BPAY transactions
• Internet Banking Pay anyone payments, or
• regular payments to and from debit and credit cards (contact the card provider or merchant to update these payments).

These transactions may be included in the list of regular payments from your previous bank.

Open Banking is part of the Australian Government's Consumer Data Right and is the secure way to give organisations access to your banking information. You have control over how your data is used, and who it is given to.

Yes. You can only share your data with organisations accredited by the Australian Consumer and Competition Commission (ACCC). These organisations must meet strict privacy and security safeguards.

To learn more about how we handle your data, please read our Privacy Policy.

To share your data via Open Banking, you'll need to:

• be at least 18 years old
• be registered for online banking and have an up-to-date registered mobile number
• have an open and eligible account, and
• be an account holder or authorised secondary user.

No. Whether to share your data via Open Banking is your choice. We'd never share your data without your consent, unless legally required to do so.

The following data can now be shared on accounts solely in your name:

• account list
• transaction list and details
• account balances
• direct debits
• scheduled payments
• customer details (only authorised user details will be shared), and
• organisation details including your business ABN, business address and contact details.

Joint account data will be made available in the future.

First an accredited organisation will need to request that you share your banking information with them. After providing consent through their website, you'll be securely redirected to log into Heartland Bank.

1. Enter your User ID.
2. A one-time password will be sent to your registered mobile number.
3. Enter this one-time password and follow the prompts to confirm what data you'd like to share.
4. We'll share your data with that organisation using a secure connection.

You'll never be asked to share your User ID or banking password.

If you didn't receive your one-time password, select Resend one-time password. A new one will be sent to your registered mobile number.

For help, call us on 1300 221 479 Monday to Friday, between 8.30am – 4.30pm EST/EDT.

Your data sharing consent may be ongoing for up to 12 months, or a one off. This will be requested by the accredited organisation you wish to share your data with.

When a consent period has expired, you can renew this through the accredited organisation.

You can stop sharing your data at any time. To find out how, refer to How do I stop sharing my data?

There's no charge for you to share your data with an accredited organisation.

You can view your active and archived consents at any time from within Internet Banking by navigating to your Data sharing dashboard.

No. You can't add to an active data sharing consent. If you'd like to share additional data, you'll need to create a new data sharing consent through the accredited organisation.

You can stop a data sharing consent that you’ve created at any time from within Internet Banking.

Internet Banking

1. Navigate to Data sharing and select Active.
2. Select the accredited organisation you wish to stop sharing your data with and select Stop sharing.
3. Confirm you wish to stop sharing by selecting Yes, stop sharing.

If the account is jointly owned with another account holder(s), we'll notify them that we've stopped sharing.

A data sharing consent can only be cancelled by the person that created it.

You can remove a joint account from an active data sharing arrangement created by another person from within Internet Banking.

Internet Banking

1. Navigate to Data sharing and select Active.
2. Select the accredited organisation you wish to stop sharing your joint account data with and navigate to Accounts.
3. Select the Account(s) you want to stop sharing and select Continue.
4. Confirm you wish to stop sharing by selecting Yes, stop sharing.

Yes. We'll stop sharing your data immediately after you've made the request. Your request can be made from Internet Banking.

If you stop sharing your data with an accredited organisation, you can contact them and ask them to delete your data from their records.

If you think the data we've shared with an accredited organisation through Open Banking is incorrect, contact us on 1300 221 479 Monday to Friday, between 8.30am – 4.30pm EST/EDT.

We'll aim to correct your data within ten business days and notify you, by email, whether a correction was made, and if not, provide the reason and options available to you.

Your joint account is automatically set up for data sharing and you won't need approval from other account holders to share your information with accredited organisations (unless you or a joint account holder disables data sharing).

You can manage data sharing on joint accounts using the data sharing dashboard in Internet Banking.

You can disable data sharing on a joint account at any time using the data sharing dashboard in Internet Banking.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the data sharing dashboard.
3. Navigate to Joint accounts.
4. Select the account you wish to disable data sharing on.
5. Move toggle to the left to disable data sharing.

If you choose to disable data sharing on a joint account, all current and future data sharing from this account will stop. We'll notify other account holder(s) that consent to share data from this account has been disabled.

A secondary user is a person authorised to operate an individual or non-individual account.

If you've nominated secondary users on your account(s), they can provide consent to share data from any account that you've authorised them to operate.

You can view and manage secondary users from within Internet Banking.

Internet Banking

1. Log into Internet Banking.
2. Navigate to the data sharing dashboard.
3. Navigate to Secondary users.
4. Select the secondary user.
5. Move toggle to the left to disable data sharing for selected accounts.
6. Review and select Yes, disable.

Important:
Secondary users on non-individual accounts and secondary users who are authorised attorneys for any account type can enable themselves for data sharing.

If you want to remove a secondary user, call us on 1300 221 479 Monday to Friday, between 8.30am – 4.30pm EST/EDT.

There may be several reasons why we're unable to share data when you've given consent. These include:

• you, another account holder, or secondary user has disabled data sharing
• the accredited data recipient is experiencing technical issues
• security reasons, or
• we may have been asked by the regulators to stop sharing data with that specific accredited data recipient.

If you're having trouble sharing data with an accredited organisation, contact us on 1300 221 479 Monday to Friday, between 8.30am – 4.30pm EST/EDT.

Any accounts closed for more than 24 months may not be visible or available to share.

We can only share account data on accounts that are eligible and are available in your Internet Banking.

You can read more about the Open Banking and the Consumer Data right at Consumer Data Right.