Helping Older Australians

Heartland Bank has helped more than 27,500 Australians stay in the home they love and live retirement on their own terms. Our customers have used a Heartland Bank Reverse Mortgage to renovate and improve their homes, clear existing debt, buy a new car, or simply make everyday life a little easier.

These are their stories.

Helping Australians

Reverse mortgage customer stories

Real people. Real decisions. On their terms.


Jo and John

Home Improvements to Stay Comfortable at Home

"We love our home, we just needed to make it work a bit better for us."
Jo and John had lived in their home for years. It suited them perfectly, the neighbourhood, the memories, the comfort of knowing everything was just how they liked it.

But as time went on, a few things weren’t as easy as they used to be. They started thinking about making some upgrades, practical changes that would help them stay there comfortably for longer.

They’d heard of reverse mortgages before, but weren’t completely sure how they worked. Like many people, they were cautious. They didn’t want to take on something they didn’t fully understand, or risk making a decision they’d regret later.

So they took their time. Asked questions and looked at what it would mean for them, not just now, but over the years ahead. In the end, they chose to access a small portion of what was available, just enough to complete the improvements they had in mind.

Once the work was done, the difference was immediate. Their home felt easier. Safer. More suited to how they wanted to live now.

And importantly, they felt comfortable with the decision, they’d thought it through and knew exactly why they’d done it.

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David and Margaret

Managing Day-to-Day Costs and Income in Retirement

"We weren’t struggling, we just felt everything was getting harder to manage."
David and Margaret had always been careful with money. But in retirement, things changed. Costs didn’t slow down the way they expected, and managing everything month to month started to feel tighter than it used to.

They also had a few things they wanted to take care of, some existing debt, a few improvements around the house, nothing dramatic, just things they didn’t want hanging over them.

They looked into reverse mortgages. At first, they weren’t convinced. The idea of interest building over time made them pause. They wanted to understand exactly how it would work.

After talking it through, they realised they didn’t need a large amount. What they really needed was more flexibility and consistency.

So they structured it that way, a smaller upfront amount, with regular payments to support their day-to-day expenses.

The change wasn’t dramatic, but that was the point.

Things felt easier. More manageable. Less pressure.

And importantly, it felt like a thought-through decision, not a reactive one.

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Fred

Renovating to Continue Living Independently

"I’d been putting the work off for years but I knew I couldn’t anymore."
Fred had a list of things he wanted to fix around the house. Over time, they added up.

The home still meant everything to him, but it needed work to keep it practical and comfortable.

He hadn’t seriously considered a reverse mortgage before. Like many people, he was sceptical and unsure what it really meant.

But after taking the time to understand it properly, he saw it differently. It wasn’t about taking everything out of the home, it was about accessing just enough to make it work for the years ahead.

That’s exactly what he did.

Once the work was done, the house felt right again.

And just as importantly, he still felt in control of both his home and his decisions.

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Bruce and Jane

Handling an Unexpected Property Cost

"We hit a cost we hadn’t planned for and needed a way to deal with it calmly."
When an unexpected strata levy came through, Bruce and Jane needed to act but they didn’t want to rush into a decision.

Selling didn’t feel right. Drawing heavily on savings didn’t either. They wanted something that gave them flexibility.

They explored reverse mortgages as one option. Cautiously.

They had questions about long-term impact, flexibility, and whether this was something people used wisely.

What they found was that they could use it in a very targeted way, just to cover what they needed.

That made all the difference.

They resolved the issue without major disruption and without compromising their lifestyle.

And most importantly, it felt like a calm, considered decision, not one driven by pressure.

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Sue

Funding Aged Care While Maintaining Choice

"There was a lot to think about. We just needed a way to make things simpler."
Moving into aged care brings a lot of decisions, often all at once.

For Sue and her family, the focus was on making sure everything was in place financially and practically without creating unnecessary stress.

They explored different options, including using home equity.

At first, there was hesitation. They needed to fully understand how it worked and what it meant not just today, but longer term.

Once they had that clarity, it became a practical solution, one that helped cover the immediate need, while still allowing them to plan ahead.

It didn’t feel rushed. It didn’t feel forced.

It felt like a decision they understood and one that made a challenging time more manageable for everyone involved.

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James

Travel and Lifestyle in Retirement

"We’d always said we’d travel more but it kept getting pushed back."
James had spent most of his life working, raising a family, and putting practical things first. Travel was always something he and his partner talked about, one day plans, places they wanted to see, people they wanted to visit.

But when retirement came, reality felt a bit different.

With everyday expenses and a fixed income, it was hard to justify spending money on something like a holiday, even though they’d earned it.

They looked into their options carefully. A reverse mortgage came up as one possibility, but like many people, James was cautious.

He didn’t want to do anything risky or excessive. He just wanted to understand:
  • Could this work without taking too much?
  • Would it still leave them flexibility for the future?
After working through it, they realised they didn’t need a large amount, just enough to give themselves some freedom.

So they used part of the funds for a few key things:
  • Setting aside money for a trip they’d been talking about for years
  • Taking care of some practical expenses at the same time
That balance mattered. The trip itself wasn’t extravagant but it was meaningful. Time away together, without the usual financial pressure sitting in the background.

For James, it wasn’t about spending the equity, it was about finally using it to enjoy the stage of life they were in. Importantly, it still felt like a considered decision, one that left room for whatever comes next.

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Alan and Sue

Upgrading Their Car for More Flexibility to Travel

"We just wanted to make it easier to say yes to getting away."
Alan and Sue had been thinking about upgrading their car for a while not because they needed something new, but because they wanted something that made travelling easier.

Their existing car was fine day-to-day, but it wasn’t suited for longer trips or towing, which meant they kept putting off plans they’d talked about.

They didn’t want to stretch their savings or take on a traditional loan.

After looking into their options, they decided to access a small part of their home equity, just enough to upgrade to something more suitable.

It gave them the flexibility they were looking for without adding pressure.

Now, getting away feels simple again.

And for them, that was the whole point, making the most of their time, without overthinking it.

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Get in touch

If you'd like to find out more about a Heartland Bank Reverse Mortgage, request a guide or call us on 1300 889 338.

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