On 30 April 2024, Challenger Bank1 became a member of the Heartland group

Our new trading name reflects our new ownership and a significant step in our journey to supporting more Australians with their banking needs.

Drawing on Heartland’s expertise in New Zealand, as Heartland Bank in Australia our aim is to provide Australians with specialist banking products that are the best or only of their kind, through digital channels. We’ll continue to offer competitive deposit rates, and in time may look to expand our offering with new lending products.

The important thing to know is the change of ownership won’t affect the service you receive from our team.

We’ve put together a list of answers to some of the questions our customers may have. Still have a question? Call us on 1300 221 479 between 8.30am and 4.30pm EST/EDT Monday to Friday.

1 Challenger Bank Limited trading as Heartland Bank ABN 54 087 651 750 (Australian Financial Services Licence/Australian Credit Licence 245606).

What will this mean for my Challenger Bank accounts and loans?

For now, everything remains the same and there are no changes you need to make. The way you access your accounts hasn’t changed, and you’ll continue to receive the same great service from our team.

Eventually, you’ll need to download a new Heartland Bank Australia app and delete the old Challenger Banking app. You’ll continue to use your existing login details to access your accounts through the app and internet banking.

We’ll let you know when it’s time to download the new app.

The Product Disclosure Statement (PDS) has been updated to include the new Heartland Bank logo and trading name. No other changes have been made. View the new PDS here.

Will my deposits still be protected by the Government Guarantee?

Yes, your deposits held with us will continue to be protected up to $250,000 per customer by the Australian Government’s Financial Claims Scheme.

Why has the name changed to Heartland Bank?

Our trading name has changed from Challenger Bank to Heartland Bank, to reflect our new ownership.

You’ll start to see the new Heartland Bank brand across the website and some of the communications you receive from us. Soon, this will be rolled out across the mobile app, internet banking, in your statements and other documentation. While this rebrand takes place, you may still see the Challenger logo in some places.

Why did Challenger Bank become part of the Heartland group?

Heartland is expanding in Australia, and Challenger Bank aligns with Heartland’s ‘best or only’ product strategy. Through this strategy, Heartland aims to provide finance products that are the best or only of their kind.

Purchasing Challenger Bank provided Heartland with an opportunity to bring its existing Australian businesses (Heartland Finance and StockCo) together with an authorised deposit-taking institution to create Heartland Bank in Australia, a digital specialist bank.

Our aim is to provide Australians with digital specialist banking products that are the best or only of their kind. We will continue to offer competitive deposit rates, and in time may look to expand by providing new lending products.

Who is Heartland?

Heartland has more than 145 years of experience in financial services and is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH).

In New Zealand, Heartland owns a specialist bank that provides term and call deposits, savings accounts, livestock finance, asset finance, motor finance, reverse mortgages and online home loans. It has been named Canstar NZ's Savings Bank of the Year for six years running and is New Zealand’s leading provider of reverse mortgages.

Heartland is already well-established in Australia. Its Melbourne-based business, Heartland Finance, has been operating since 2004 and is Australia’s leading provider of reverse mortgages. Brisbane-based StockCo was welcomed to the Heartland group of companies in 2022 and has been providing specialist livestock finance to Australian farmers since 2014.

Heartland Finance and StockCo are now part of Heartland Bank in Australia.